Customer Devoted work / Our Favourites
Marketing strategy, CRM deployment and content production
Vetstoria is an Online Appointment Booking Platform that revolutionises the way veterinary practices communicate with their clients enables clients to book appointments on a real-time basis. Having built their client base to 1,000 veterinary practices, the team at Vetstoria wanted to streamline and drive the sales process at a higher velocity. The decision was made to build a sales team into the business to facilitate this growth ambition.
After initially analysing the competition and developing comprehensive set of customer insights, Vetstoria’s key brand messages were developed with a series of sales collateral.
A CRM strategy was developed, the existing target client data was cleansed and segmented, an integrated data dashboard was built to track sales performance and the CRM programme was launched.
Competitor analysis – Customer insight – Key brand message development – CRM programme strategy – Content strategy
CRM deployment – Data cleansing – Customer segmentation – Integrated data dashboards – Triggered communications – Content production