Customer service is an important factor which requires regular and significant investment. According to Accenture’s Global Customer Satisfaction Report (2008), “Price is not the main reason for customer churn. Instead, …
Top ideas for customer service differentiation to retain customers Read More »
Just one year after Uber was launched, it had experienced so much growth that it was hiring one new driver for every seven rides – without needing to spend anything …
This is the secret formula that Uber used to scale: Product-market fit Read More »
A recent report by Gartner outlined that, by 2021, 81% of senior marketers expect to be competing mostly on the basis of customer experience. The importance of innovating the customer …
3 key elements to drive customer retention – from a loyalty consultancy perspective Read More »
