Customer Experience Strategy

11 ways to build robust insight – from a customer insight consultancy

Insight is the fuel which drives the engine of customer-focused organisations and enables informed businesses to craft compelling and engaging customer experiences. Leading brands are using it to engage, acquire, […]

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3 steps that brands can take to build their product ecosystem right now

Customer Experience Strategy / customer centric, Experience map, user experience

Definition of Product Ecosystem Any type of product or service company can expand their core product range, to build a suite of complimentary items and enable customers to extend the

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